Contact information

GET IN TOUCH

We are a small team and we answer our own messages.

Email: hello@getloftly.com
Chat: use the chat button at the bottom right of any page
Hours: Monday to Friday, 9am to 5pm Eastern
Reply time: within 1 business day, usually sooner

For anything to do with an order, include your order number and we will get to it faster.

We do not accept returns at this address. If you want to return something, please read our return and refund policy first, because in most cases you do not need to send the pillow back at all.