The pillow
Which loft should I get?
Side sleeper, broad shoulders or a firm mattress, take High. Back sleeper, narrow frame or a soft mattress, take Regular. Over 5 ft 9 in, take High. There is a longer guide on the Which loft am I? page.
Can we get one of each?
That is the point of the 2 pack. Pick a loft for each pillow in your order. They do not have to match and the price is the same either way.
It arrived flat and smaller than I expected.
It ships vacuum packed. Unroll it, shake it out and leave it on the bed for a day before you judge it. The fill needs that long to open up.
Is it good for stomach sleepers?
No. A shaped pillow is the wrong thing for sleeping face down. Stomach sleepers want something very flat. This one is built for back and side.
Will it go flat?
The cluster fibre presses down under your head and comes back when you lift it. Give it a shake when you change the sheets. It also washes, which is usually what decides how long a pillow really lasts.
Can I use my normal pillowcase?
Yes. It is a standard 48 x 74 cm, so a standard case fits. A case that is too tight will flatten the shape, so do not size down.
How do I wash it?
The whole pillow goes in the machine. There is no cover to unzip and no insert to pull out. Cold, gentle cycle, tumble dry low, then shake it out. No bleach, no dry cleaning.
What is it made of?
A knitted cotton cover with a honeycomb face, filled with 100% polyester cluster fibre, and a mesh panel running through the middle where a pillow gets warmest. Regular holds 750 g of fill, High holds 800 g.
Ordering and delivery
What does shipping cost?
Free on orders of 2 or more pillows. $5.95 on a single pillow. You see it at checkout before you pay.
How long will it take?
We pack and ship in 1 to 2 business days, then delivery takes a while longer. The exact window is on our shipping policy. We would rather tell you honestly up front than promise two days and let you down.
Can I change my address?
Email us within 12 hours of ordering and we will fix it. Once an order ships we cannot change where it is going.
Returns
What if I do not like it?
Sleep on it for 60 nights. If it is not right, email us and we will refund you in full.
Do I have to send it back?
No. Used bedding cannot be resold and posting a pillow back costs more than the pillow is worth, so we do not ask for it. Keep it, move it to a guest room, or donate it.
What if it arrives damaged or the wrong loft turns up?
Email us within 30 days with a photo. We will replace it or refund it, whichever you prefer, and you do not need to send anything back for that either.
Still stuck?
Email Loftlysleep@gmail.com or use the chat on any page. We answer within 1 business day and we read every message ourselves.